Hello!

I'm Tzu Wee (Joseph Neil)

I am a dedicated IT and customer service professional with a Diploma in Computer Science from Langara College and hands-on experience in tech support and troubleshooting. Over the years, I've honed my skills in diagnosing and resolving PC/Mac/iOS issues, managing smartphones and tablets, and navigating Windows, Linux, and macOS environments. My background includes providing exceptional customer service in retail settings, and explained complex technical features to non-technical users. Passionate about technology and problem-solving, I aim to leverage my technical expertise and communication skills to contribute to innovative IT solutions and deliver outstanding support in dynamic environments.

relevant skills

Technical

PC/Mac/iOS Troubleshooting
Smartphones & Tablets Support
Windows/Linux/macOS Operating Systems
Hardware Diagnostics and Repair
Software Installation and Configuration
Network Connectivity Issues

Tools & Software

Microsoft Office Suite (Word, Excel, PowerPoint)
Google Workspace (Docs, Sheets, Drive)
Remote Work Systems (VPN, Remote Desktop)
Basic Command Line (Windows CMD, Linux Terminal)
Version Control (Git Basics)
Antivirus and Security Tools

Programming & Development

Basic Python Scripting
HTML/CSS for Web Basics
SQL for Database Queries
Introduction to Java Programming
Basic Data Structures and Algorithms

Networking & Security

Network Configuration and Troubleshooting
Basic Cybersecurity Awareness
Firewall and Router Setup
Data Backup and Recovery
Wireless Network Management

Other IT Competencies

System Testing and Maintenance
IT Documentation and Reporting
Cloud Services Basics (e.g., Google Cloud, AWS)
Help Desk Ticketing Systems
Agile/Scrum Methodologies Introduction

Strengths

Customer Service Excellence
Effective Communication
Problem-Solving and Analytical Thinking
Adaptability to New Technologies
Detail-Oriented and Organized
Team Collaboration

education

Langara College

Diploma in Computer Science — Completed 2022.

Coursework included Data Structures and Algorithms, Database Management Systems, Web Development. Developed proficiency in Java, Python, SQL, HTML/CSS, and Linux through hands-on projects and labs.

Linux Certification

Udemy Certified Linux Administrator — Completed 2023.

Course covered Linux system administration, shell scripting, file system management, networking, and security fundamentals. Hands-on experience with Ubuntu and Debian distributions.

Additional IT Knowledge

Understanding of PC/Network support functions, Object-Oriented Programming, System testing, and Maintenance of Business Information Systems.

relevant experience

Aug 2016 - Sep 2017

Vision Electronics

Sales Associate / Tech Support

First-level support for hardware/software issues on PCs and laptops.
Assisted with OS and application installation/configuration.
Escalated advanced issues while ensuring timely resolutions.
Improved customer satisfaction through clear technical explanations.

Jan 2018 - Aug 2019

London Drugs

Sales Associate / Tech Support / Customer Service

Assisted customers with electronics and technology product inquiries.
Recommended suitable tech solutions to meet customer needs.
Explained complex technical features clearly to non-technical users.

Jul 2023 - Sep 2025

ECO Paving

Customer Service Representative / Heavy Machine Operator

Delivered customer-facing service and resolved on-site inquiries.
Maintained logs for safety checks and equipment performance.
Ensured compliance with quality and safety standards.
Collaborated with teams to meet project deadlines.

volunteer experience

Boundary Bay Airshow

Teardown Crew — Alpha Aviation

Assisted in teardown and cleanup of event sites.
Conducted Foreign Object Debris (FOD) walks on terminals and runways.

Langara College Computer Science Club

Workshop Facilitator — Langara College, Vancouver

Led introductory programming sessions for undergraduate students.
Assisted with debugging and troubleshooting during lab hours.
Organized study groups and peer mentoring programs.

Stanley Park Cleanup

Environmental Volunteer — Vancouver Parks Board

Participated in monthly park maintenance and litter removal.
Educated visitors on environmental conservation practices.
Coordinated with team members for efficient cleanup operations.